Fix-It Group

New Harbor identified the home services industry as an attractive area to pursue its technology-enabled services investment thesis. The home services sector is highly fragmented, with an estimated 80% of the U.S. market comprising operators with fewer than 10 employees. The sector is generally characterized by steady and stable growth, supported by non-discretionary, break-fix consumer demand drivers. In addition, technology innovation within the home is accelerating the need for home services, as complex smart homes and energy-efficient systems replace legacy installs. As a result, the home services industry presents a significant opportunity to gain scale advantages through operational sophistication as well as technology and systems deployment to provide a better customer and employee experience. New Harbor believed Fix-It Group, a provider of home maintenance, repair, and replacement services, was positioned to deploy these tools.

Fix-It Group represented an opportunity for New Harbor to partner with a seasoned owner-operator, George Donaldson, who had enjoyed a successful career scaling multiple home services businesses. George purchased Fix-It Group as a small business in 2017 and, over the subsequent years, rapidly scaled the business. At the time of New Harbor’s investment, Fix-It Group, through a 40-person field staff, was serving the Denver market with significant near-term growth plans both within and beyond its current market.

The Company’s Investment Management plan focused on deploying technological and operational sophistication with excellence while also entering into new markets through acquisition. Key initiatives included system implementation to provide more real-time KPIs to management and field staff, formalization of field staff recruiting and training, targeted marketing strategies, and investment into the corporate organization to support an expanded geographical footprint. The plan aimed to accelerate growth through the acquisitions of high-quality and reputable brands.

Under George’s leadership and New Harbor’s guidance, Fix-It Group experienced transformative growth, more than quadrupling in size during the partnership. During New Harbor’s investment, Fix-It Group completed six acquisitions, enabling its expansion into three new metropolitan markets. At the time of New Harbor’s exit, Fix-It Group had expanded its services throughout Denver and into Dallas, Charleston, and Phoenix. These efforts positioned Fix-It Group as a scalable platform poised for continued success in the years to come. 

In 2025, New Harbor exited its investment in Fix-It Group through a sale to funds managed by Two Parks Capital.

*Certain statements about New Harbor Capital made by portfolio company executives herein are intended to illustrate New Harbor Capital’s business relationship with such persons, including with respect to New Harbor Capital’s facilities as a business partner, rather than New Harbor Capital’s capabilities or expertise with respect to investment advisory services.  Portfolio company executives were not compensated in connection with their participation, although they generally receive compensation and investment opportunities in connection with their portfolio company roles, and in certain cases are also owners of portfolio company securities and/or investors in New Harbor Capital-sponsored vehicles. Such compensation and investments subject participants to potential conflicts of interest in making the statements herein.